Shipping Policy

Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully received. Business days do not include weekends or U.S. federal holidays. During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Area

Cocowhichi currently ships within the United States.

Shipping Costs

Shipping charges will be calculated and displayed at checkout before the customer completes the purchase.

Estimated Delivery

Delivery times may vary depending on the destination, shipping method, carrier, weather conditions, holidays, and other circumstances outside our control. Any delivery dates provided are estimates and are not guaranteed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Cocowhichi is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If a package appears to be lost or experiences an unusual delay, please contact Cocowhichi so we can review the shipment information and assist with the issue.

Damaged or Incorrect Orders

If an order arrives damaged, opened, in poor condition, or contains an incorrect item, please contact Cocowhichi within 7 days of delivery. Please provide the order number, a description of the issue, and photographs clearly showing the product and packaging. Eligible claims will be handled according to our Returns & Refunds Policy.

Contact Us

For questions regarding an order or shipment, please contact Cocowhichi using the contact information provided on our website. Please add this as a separate page and link Shipping Policy under the Customer Care section.